Question 1

Can Loop answer product, shipping, and return questions in real time?

Accepted Answer

Yes. Loop answers questions about sizing, materials, compatibility, shipping times, and return policies from your own content, instead of making shoppers dig through pages. Shipping and returns drive around 60% of support volume. A question answered at checkout is a sale that stays, instead of a cart that walks away.

Question 2

Can Loop help shoppers find the right product?

Accepted Answer

Yes. Loop asks about needs, preferences, and use case, then points the shopper to the best match from your catalog. It is product discovery without the search bar. A hesitant buyer who would have bounced gets guided to the right item and the confidence to check out, right inside the conversation.

Question 3

Does Loop tell existing customers from new shoppers?

Accepted Answer

Yes. Loop recognizes when someone is an existing customer asking about an order versus a new shopper deciding whether to buy, and shifts the conversation accordingly. Order and account questions move toward support, while new-buyer questions move toward the sale. Each visitor gets the response that fits where they actually are.

Question 4

Does Loop connect to Shopify and Klaviyo?

Accepted Answer

Loop pushes leads into HubSpot and GoHighLevel natively on Pro plans and above, and connects to store tools like Shopify and Klaviyo through Zapier or webhooks. High-intent buyers, bulk inquiries, and product comparisons flow into the tools you already run, scored and ready, so your team follows up with the right offer.

AI Sales Agent for E-commerce

Why Loop is chosen by e-commerce

How Loop works for e-commerce

Answers questions before they bounce

Captures buyer interest before they leave

Guides visitors to the right product

Sends every lead into your store tools

Flags high-intent buyers for your team

Frequently asked questions

Do what you do best.