Terms of Service

1. Acceptance of Terms

Welcome to LoopHQ, a service provided by PROXYGIST LLC, doing business as LOOP (“LoopHQ,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of LoopHQ’s website, services, and applications (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms, our Privacy Policy, our Usage Policy, our Cookie Policy, and our AI Interaction Notice. If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you and PROXYGIST LLC. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email and posted with an updated effective date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

Related Policies:

• Privacy Policy
• Usage Policy
• Cookie Policy
• AI Interaction Notice
• Sub-Processors
• Do Not Sell or Share My Personal Information

2. Service Description

LoopHQ is an AI-powered customer engagement platform that enables businesses to create, train, and deploy intelligent agents on their websites and across connected communication channels. The Service allows you to build AI agents that understand your business, engage your website visitors and customers, and surface qualified leads to your team.

Features include:

• Custom AI agent training using your documents, Q&A entries, and website content
• Embeddable chat widget for any website
• WordPress plugin deployment
• Configurable lead capture
• AI-derived analytical signals about visitor conversations
• Proactive follow-up messaging
• Live chat handoff, allowing your team to take over conversations in real time
• Conversation analytics and dashboards
• Multi-language support
• Calendar integration for appointment scheduling (on applicable plans)
• Messaging channel integrations (Facebook Messenger today; Instagram DM, WhatsApp, and SMS planned for future release) on applicable plans
• Native CRM integrations and workflow automation via supported partners or customer-configured webhooks
• Industry-specific templates with safety-oriented behavior for regulated verticals
• Team collaboration with role-based access and per-plan seat limits

LoopHQ uses artificial intelligence to generate responses based on the content you upload. Responses are generated dynamically and may vary. See Section 8 (AI-Generated Content), Section 9 (AI-Initiated Actions), and Section 10 (Pre-Contractual Statements) for important information about AI behavior and your responsibilities.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Service. By using LoopHQ, you confirm that all information you provide is accurate, current, and complete.

The Service is intended for business use and is offered to customers located in the United States (see Privacy Policy § 2). If you are using LoopHQ on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

4. Account Registration

To use the Service, you must create an account by providing a valid email address and a password (or by using a passwordless magic link sent to your email). You are responsible for:

• Providing accurate and truthful information during registration
• Maintaining and promptly updating your account information
• Keeping your password secure and confidential
• Notifying us immediately of any unauthorized access to your account
• All activities that occur under your account

One account per person. Account sharing is prohibited unless through the team seats feature on applicable plans.

5. Subscription and Billing

5.1 Plans and Pricing

LoopHQ offers tiered subscription plans with varying features, credit allotments, and storage limits. Current pricing and plan details are available on our website. A free plan is also available (see Section 6).

5.2 Billing and Payments

Subscriptions are billed through Stripe, our payment processor.

• Monthly billing: Charged on the same date each month
• Annual billing: Charged once per year, saving 20% compared to monthly billing
• Auto-renewal: Your subscription automatically renews each billing cycle unless you cancel
• Payment methods: Credit card and bank transfer through Stripe
• No hidden fees: There are no setup fees, no hidden fees, and no overage charges. Your plan price and any add-on prices are the total cost

5.3 Upgrades and Downgrades

Upgrades:

• Take effect immediately
• You get access to all features of the new plan right away
• The price difference is prorated — you pay only for the remaining time in your current billing cycle
• Your credits increase to the new plan’s allowance immediately

Downgrades:

• Take effect at the end of your current billing cycle
• You keep access to your current plan’s features until the cycle ends
• When the downgrade takes effect, features not included in your new plan will be disabled
• Your data is not deleted — it is retained but may become inaccessible if it exceeds the new plan’s limits

5.4 Cancellation

You can cancel your paid subscription at any time. There are no long-term contracts and no cancellation fees.

Monthly plan cancellation:

• Your paid plan remains active until the end of your current monthly billing cycle
• After the billing cycle ends, your account reverts to the Free plan

Annual plan cancellation:

• Your paid plan remains active until the end of your annual term
• You continue to have full access to all features and credits until the term ends
• After your annual term ends, your account reverts to the Free plan
• No refunds are issued for remaining time on annual plans — you keep full access through the end of the term you paid for

After cancellation takes effect:

• Your account is not deleted
• Your chatbot continues working on Free plan limits
• If your knowledge base content exceeds the Free plan’s storage limit, your content is kept for 30 days. During that time, you can re-upgrade to restore full access or manage your content to fit within the Free plan limit. After 30 days, content exceeding the limit may be removed.
• Conversation history is preserved — you keep access to your past conversations on the Free plan dashboard. Deletion is always available on request (see Privacy Policy § 10).
• Connected integrations (CRM, calendar, messaging channels) remain configured unless you disconnect them; the underlying features may become unavailable if your plan no longer includes them

5.5 Refunds

Refunds are not provided for partial billing periods. If you downgrade or cancel mid-cycle, your plan remains active until the end of the current billing period. No refunds are issued for remaining time on annual plans.

5.6 Price Changes

LoopHQ may adjust pricing with at least 30 days’ notice. Price changes will be communicated via email. Your continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

6. Free Plan

LoopHQ offers a permanent Free plan that does not require a credit card.

• No time limit: Your Free plan account never expires
• Not a trial: The Free plan is a full plan, not a trial period
• 100 credits per month, renewed automatically each billing cycle
• If you never upgrade, your Free plan continues indefinitely
• Your chatbot, knowledge base, and conversation history remain active

Free plan limitations:

• 500 KB storage
• English only
• Standard AI model
• No contact capture
• No analytics
• No email notifications
• LoopHQ branding required on chat widget

7. Credits and Usage

Credits are included with your plan and renewed each billing cycle. The number of credits depends on your plan and the AI model you select.

• Credits do not roll over — unused credits reset when your billing cycle renews
• Standard AI models consume credits at the standard rate; premium AI models consume credits at a higher rate
• When credits run out, your chatbot pauses and will not respond to visitors until credits renew or you purchase additional credits
• LoopHQ sends notifications at 20% remaining and 5% remaining so you can take action
• Extra credits can be purchased at any time on paid plans and do not expire

Add-ons: Additional features (remove branding, custom domain, extra agents, extra team seats, extra credits) are billed monthly in addition to your plan price. Add-ons can be added or removed at any time. Add-ons are only available on paid plans — if you downgrade to Free, all add-ons are automatically removed.

8. AI-Generated Content

LoopHQ uses third-party artificial intelligence service providers to generate agent responses. By using the Service, you acknowledge and agree to the following:

• Accuracy not guaranteed: AI-generated responses may contain inaccuracies, errors, or outdated information. LoopHQ does not guarantee the accuracy, completeness, or suitability of any AI-generated content.
• Not professional advice: AI-generated responses are not a substitute for professional advice, including but not limited to legal, medical, financial, tax, mental health, or any other regulated professional opinion or service. You should not rely on AI responses as the sole basis for important decisions.
• Your responsibility: You are responsible for reviewing and verifying AI-generated content. You are responsible for the accuracy, legality, and appropriateness of the knowledge base content that drives your AI agent’s responses.
• Dynamic responses: AI responses are generated dynamically and may vary for the same query. Responses depend on your uploaded content, configuration, and the AI model’s interpretation.
• No model training: Your uploaded content and conversation data are NOT used to train AI models for other users. Your data is processed solely to generate responses for your chatbot.
• Multiple providers: LoopHQ uses multiple AI service providers to maximize availability and reliability.
• Multilingual responses: When enabled, your chatbot may generate responses in languages other than the language of your uploaded content. These translations are AI-generated and may contain errors. You are responsible for verifying the accuracy of responses in all languages your chatbot serves.
• Safety-oriented behavior for regulated industries: For certain regulated industries, LoopHQ may apply additional safeguards to the AI’s behavior as a backstop. These safeguards do not replace your responsibility for regulatory compliance applicable to your business.

9. AI-Initiated Actions

Depending on your configuration, your Loop agent can take autonomous actions on behalf of your business. By operating a Loop agent, you expressly authorize LoopHQ and your AI agent to perform the following actions:

• Book calendar appointments: When a calendar integration is enabled, the AI may create real calendar events, add visitors as attendees, and send booking confirmation emails with reschedule and cancel options. The AI is designed to verify visitor identity before completing a booking.
• Capture leads: The AI may collect visitor contact information and persist the captured lead to your dashboard and any connected CRM or webhook endpoint.
• Share resources: The AI may send links, documents, or other resources you have configured.
• Route to a human team member: The AI may flag conversations for human attention, which sends notifications to your team according to your settings.
• Send proactive follow-up messages: The AI may send unsolicited follow-up messages mid-conversation based on engagement signals, subject to internal limits described in our Privacy Policy § 6.
• Push data to integrations: When you connect a CRM, workflow automation, or webhook, the AI may push captured lead information and related conversation context to those endpoints.

Your responsibility: You are responsible for monitoring your agent’s behavior, reviewing its configuration, ensuring connected calendars reflect your real availability, and correcting or cancelling any AI-initiated action that does not match your intent. LoopHQ provides tools (dashboard visibility, notifications, calendar event modification, CRM record editing) to support this oversight but does not independently verify that AI actions are correct or appropriate for your business.

Visitor-facing notice: Visitors who interact with a Loop agent are provided the AI Interaction Notice, which discloses that the AI may take these actions and that visitor recipients can modify or cancel them by contacting the operating business.

10. Pre-Contractual Statements

Statements made by an AI agent during pre-signup or pre-purchase interactions are informational only and do not:

• Modify, replace, or supersede these Terms
• Modify, replace, or supersede our published pricing, plan terms, or feature descriptions
• Modify, replace, or supersede our refund, cancellation, or dispute policies
• Create any contract, warranty, or binding commitment by LoopHQ

If an AI answer conflicts with our published terms, pricing, or written confirmations you receive from us, the published terms and written confirmations control. This Section also applies to statements made by AI agents operated by our customers: statements about a customer’s products, services, pricing, or policies made by that customer’s Loop agent are informational only and do not bind the customer in place of that customer’s own published terms and written confirmations.

Before entering a binding transaction based on an AI conversation, request written confirmation from a human representative of the relevant business.

11. User Responsibilities

As a user of LoopHQ, you agree to:

• Provide accurate and current information in your knowledge base
• Comply with all applicable laws and regulations
• Ensure content you upload (including URLs you instruct LoopHQ to scrape) does not infringe third-party intellectual property rights and that you have the rights necessary to authorize its use in the Service
• Monitor and review your AI agent’s responses for accuracy
• Secure your account credentials and not share them with unauthorized parties
• Disclose to your website visitors that they are interacting with an AI agent — for example, by naming your agent in a way that includes “AI” or using the platform’s default naming conventions
• Include appropriate legal disclosures on your own website regarding data collection through your chatbot, including a privacy policy that discloses LoopHQ’s processor role
• Obtain any consents required by applicable law in your visitors’ jurisdictions
• If your industry is regulated, include appropriate disclaimers and refer users to qualified professionals where required

Messaging channel responsibilities: If you connect messaging channels (Facebook Messenger today; Instagram DM, WhatsApp, or SMS when introduced), you additionally agree to:

• Comply with the respective platform’s terms of service and community standards (e.g., Meta Platform Terms)
• Use automated messaging only for legitimate business communications — not for spam, unsolicited promotions, or bulk messaging
• Honor opt-out and stop requests from users promptly, including standard opt-out keywords (STOP, UNSUBSCRIBE) where the channel supports them
• Ensure your connected account meets the platform’s requirements for automated messaging
• Comply with all applicable anti-spam and communications laws, including (where applicable) the Telephone Consumer Protection Act (TCPA) and CAN-SPAM in the United States

LoopHQ is not responsible if a platform provider (such as Meta) revokes API access to your connected accounts due to policy violations or platform changes. Messaging channel availability is subject to third-party platform terms and may change without notice.

12. Restricted Uses

LoopHQ is a general-purpose AI engagement platform. It is NOT designed, intended, or certified for the following uses, and you agree not to use the Service for them:

• Protected health information (PHI) under HIPAA: Do not upload PHI to your knowledge base, do not configure your agent to collect PHI, and do not use the Service in a workflow that requires HIPAA compliance. LoopHQ does not currently offer a Business Associate Agreement (BAA) and is not HIPAA-compliant.
• Financial advice, securities recommendations, or brokerage activity: The Service is not registered with the SEC, FINRA, or any state securities regulator. Do not use the Service to provide investment advice, recommend securities, or execute financial transactions that require registration.
• Legal advice or attorney-client services: Loop agents are not a licensed attorney and responses do not establish an attorney-client relationship.
• Medical diagnosis, treatment, or emergency response: The Service is not a medical device under FDA rules and must not be used as a substitute for emergency services (911 in the US, 988 for suicide and crisis response, or local equivalents).
• Mental health crisis intervention: Mental-health-oriented agents may be configured only for information, intake logistics, and routing to qualified human providers. Do not deploy the Service as a crisis-response or therapy tool.
• Children under 13: Do not deploy the Service in a way that directs it to children under 13 or knowingly collects personal information from children under 13, in compliance with the Children’s Online Privacy Protection Act (COPPA).
• Residential real estate transactions: Residential real estate is currently out of scope for LoopHQ because of Fair Housing Act and related regulatory complexity. Do not use the Service as a tool for screening, qualifying, or making housing decisions about residential applicants.
• Credit decisions, hiring decisions, insurance underwriting, or other high-stakes automated decisions: Do not use the Service as the sole decision-maker for outcomes that are subject to the Equal Credit Opportunity Act, Fair Credit Reporting Act, ADA, Title VII, FHA, or comparable anti-discrimination or consumer-protection laws.
• Weapons, illegal goods, or regulated substances: Do not use the Service in connection with the sale, marketing, or distribution of firearms, controlled substances, or other goods whose sale is subject to licensure you do not hold.
• Deceptive AI personas: Do not configure your agent to deny that it is AI, impersonate specific real individuals, or create the false impression that a human is responding. Loop’s default configuration instructs agents to disclose their AI nature honestly when asked.
• Political persuasion through impersonation, election interference, deepfakes, or voice cloning: Do not use the Service to impersonate candidates, officials, or voters, or to generate synthetic audio/video of identifiable individuals without consent.

For the full list of prohibited conduct, see our Usage Policy.

13. Communications Compliance

Customer responsibility for communications law: When you use LoopHQ to send messages — including proactive re-engagement messages, lead follow-ups via email/SMS, messaging platform replies, or any other communications — you are responsible for ensuring those communications comply with all applicable communications laws, including but not limited to:

• The Telephone Consumer Protection Act (TCPA) and related FCC rules, including consent, opt-out, and STOP-keyword requirements for SMS and automated calls
• CAN-SPAM, including clear sender identification and functional unsubscribe mechanisms for commercial email
• The Do-Not-Call registry for telemarketing calls, where applicable
• Canadian Anti-Spam Law (CASL) if messaging Canadian recipients
• GDPR ePrivacy consent requirements if messaging recipients in the EU/EEA or UK
• Meta Platform Terms, including the 24-hour messaging window and opt-out handling for Messenger

LoopHQ transactional communications: LoopHQ itself sends transactional communications on your behalf — including lead alerts, handoff notifications, booking confirmations (with .ics attachments and reschedule/cancel options), billing notifications, and daily digest emails. You may toggle most notification types in your account settings. Certain critical communications (billing, security, subscription-state changes) cannot be disabled.

Visitor-facing compliance notices: For agents configured in certain regulated industries, LoopHQ may surface compliance notices to visitors as a safety backstop, with links to the terms, privacy, and custom legal pages you have configured. You remain responsible for configuring those links and ensuring the linked documents are accurate.

14. Acceptable Use

You agree NOT to use LoopHQ in any way that violates our Usage Policy or applicable laws. Prohibited activities include but are not limited to:

• Using the Service for illegal activities
• Attempting to reverse-engineer, hack, or disrupt the Service
• Reselling or redistributing LoopHQ’s services without authorization
• Automated abuse, excessive bot-to-bot traffic, or using the Service to spam visitors
• Using the Service in a manner that violates Section 12 (Restricted Uses) or Section 13 (Communications Compliance)

See our full Usage Policy for detailed guidelines.

15. Intellectual Property

All content, features, and functionality of the Service (excluding user-uploaded content) are owned by PROXYGIST LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or create derivative works based on the Service. The LoopHQ name, logo, and branding are trademarks of PROXYGIST LLC.

16. Data Ownership and Portability

Your content: You retain full ownership of all content you upload to LoopHQ, including documents, Q&A entries, website content, and AI agent configurations.

Conversation data: You retain ownership of all conversation data and lead information collected through your chatbot. For visitor data on your connected sites and channels, you act as the data controller and LoopHQ acts as the data processor.

License to us: By uploading content, you grant LoopHQ a non-exclusive, worldwide license to use your content solely for the purpose of providing the Service to you. This license terminates when you delete the content or your account.

Data portability: You may request an export of your data. Upon account termination, you have 30 days to request a data export before data may be permanently removed.

Agent deletion: You can delete any agent from your dashboard. This permanently removes the agent, its knowledge base, and all conversation history for that agent. This action cannot be undone.

17. Data Processing and Sub-Processors

For customers whose use of the Service involves processing personal data subject to the GDPR, UK GDPR, or analogous U.S. state privacy laws, LoopHQ acts as a data processor on your behalf with respect to visitor data collected through Loop agents. You act as the data controller.

A Data Processing Addendum (DPA) that incorporates the relevant Article 28 processor obligations and, where applicable, the Standard Contractual Clauses for international transfers is available on request. Contact privacy@loophq.dev with the subject line “DPA request” to receive a copy.

Our current sub-processors are listed at loophq.dev/legal/sub-processors, including their purposes, data-processing locations, and whether each is engaged for all customers (always-on) or only when you opt in to a specific feature. We provide 30 days’ notice through the dashboard before adding a new always-on sub-processor that processes personal data.

18. Third-Party Services

LoopHQ integrates with third-party service providers to deliver the Service. These include:

• Payment processing: Stripe processes all payments and manages billing. By using LoopHQ, you also agree to Stripe’s Terms of Service.
• Cloud infrastructure and data storage: Your data is stored on secure, US-based cloud infrastructure
• AI service providers: Multiple AI providers generate chatbot responses and power analytical signals using your knowledge base content
• Google APIs: Google Calendar API enables appointment scheduling through your chatbot (on applicable plans). By connecting your Google account, you also agree to Google’s Terms of Service. See our Privacy Policy for details on how we handle Google user data.
• Meta platforms: Facebook Messenger integration is currently supported (on applicable plans) and enables your chatbot to communicate with customers through that channel. Additional Meta-owned channels (Instagram DM, WhatsApp) may be added in the future under the same arrangement. By connecting your Facebook Page or any future Meta property, you also agree to the Meta Platform Terms. LoopHQ is not endorsed by, affiliated with, or sponsored by Meta. See our Privacy Policy for details on messaging data.
• CRM and automation integrations: HubSpot, GoHighLevel, Zapier, and customer-configured webhooks are optional integrations you can connect to route captured leads and events. When you connect them, their respective terms also apply to the data you share.
• Email delivery: Transactional emails are sent through a third-party email service
• Rate-limit cache: A transient caching service is used to enforce per-IP and per-visitor message limits for abuse prevention
• Web analytics: Page-level analytics are collected through our hosting provider

Each third-party provider is subject to their own terms of service and privacy policies. A complete enumeration of our sub-processors, with links to their privacy policies, is available at loophq.dev/legal/sub-processors. LoopHQ is not responsible for the availability, practices, or content of third-party services.

19. Beta and Evolving Features

Some features of the Service are designated as beta, preview, early-access, or similar. Additional features are continuously introduced, updated, or retired.

Beta features are offered on an “AS IS” basis without warranties, may be changed or removed without notice, may contain bugs, and may have different availability or performance characteristics than generally available features. Your use of beta features is at your discretion and risk.

Evolving features across the Service continue to develop. LoopHQ may adjust, refine, or reconfigure features over time. Where a change materially reduces functionality you rely on, we will provide reasonable advance notice.

20. Service Modifications and Downtime

LoopHQ reserves the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice. We will provide advance notice of material changes when possible.

LoopHQ is hosted on reliable cloud infrastructure and is designed for high availability.

LoopHQ does not currently offer a formal Service Level Agreement (SLA) on standard plans. Enterprise plans include custom SLAs with uptime guarantees.

21. Termination

21.1 Termination by You

You may cancel your subscription at any time from your dashboard under the Billing section. See Section 5.4 for details on what happens after cancellation.

21.2 Termination by LoopHQ

We may suspend or terminate your account immediately if you:

• Violate these Terms or our Usage Policy
• Engage in fraudulent or illegal activity
• Fail to pay for an extended period
• Use the Service in a manner that threatens the security or integrity of the platform
• Use the Service for any of the Restricted Uses in Section 12

21.3 Inactive Accounts

Accounts that have been inactive for 12 months or more (no logins and no chatbot activity) may be archived. Before archiving, LoopHQ sends email notifications giving you the opportunity to log in and keep your account active. Logging in or having any chatbot conversation resets the inactivity timer.

21.4 Effect of Termination

Upon termination by you, your account reverts to the Free plan as described in Section 5.4. Upon termination by LoopHQ for cause, your account may be suspended or deleted. Data retention follows the schedules described in our Privacy Policy. On termination or account deletion, stored integration credentials are removed from our systems and any active OAuth tokens are revoked where the third-party provider supports revocation.

22. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, LOOPHQ AND PROXYGIST LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO LOOPHQ IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

WITHOUT LIMITING THE FOREGOING, LOOPHQ IS NOT LIABLE FOR ANY DECISIONS, ACTIONS, OR OUTCOMES BASED ON AI-GENERATED CONTENT, INCLUDING WITHOUT LIMITATION: AI-GENERATED INACCURACIES, AI-INITIATED ACTIONS (SUCH AS CALENDAR BOOKINGS, LEAD CAPTURES, WEBHOOK DELIVERIES, OR PROACTIVE MESSAGES), MISREPRESENTATIONS ATTRIBUTABLE TO AI HALLUCINATION, PRE-CONTRACTUAL STATEMENTS MADE BY AI AGENTS, OR RELIANCE BY ANY VISITOR ON AI-GENERATED CONTENT. YOU USE AI-GENERATED RESPONSES AT YOUR OWN RISK.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

23. Indemnification

You agree to indemnify, defend, and hold harmless PROXYGIST LLC and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:

• Your use of the Service
• Your violation of these Terms or any applicable law, including communications, privacy, anti-discrimination, or consumer-protection law
• Content you upload to the Service, including URLs you instruct the Service to scrape, and any copyright or other intellectual property claim arising from that content
• Your violation of any third-party right, including intellectual property, privacy, or publicity rights
• Any claim by a third party related to your AI agent’s responses, the data collected through your chatbot, or any AI-initiated action authorized under Section 9
• Your use of the Service for any Restricted Use under Section 12
• Disputes between you and your visitors or customers regarding content, conduct, or transactions facilitated by your Loop agent

24. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, United States, without regard to its conflict of law provisions.

Informal resolution: Before filing any formal legal action, you agree to attempt to resolve the dispute informally by contacting us at legal@loophq.dev. We will attempt to resolve the dispute within 30 days.

Jurisdiction: If informal resolution fails, any legal action shall be brought exclusively in the state or federal courts located in the State of Missouri.

25. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable.

These Terms, together with our Privacy Policy, Usage Policy, Cookie Policy, AI Interaction Notice, and any Data Processing Addendum executed between the parties, constitute the entire agreement between you and PROXYGIST LLC regarding the Service and supersede all prior agreements.

26. Contact Information

If you have any questions about these Terms of Service, please contact us:

PROXYGIST LLC, doing business as LOOP
Email: legal@loophq.dev
Website: loophq.dev