Usage Policy

Last Updated: February 15, 2026

Version: 1.0

1. Introduction

This Usage Policy (also referred to as our “Acceptable Use Policy”) applies to all users of LoopHQ’s services. This policy promotes safe, legal, and ethical use of the Service.

By using LoopHQ, you agree to comply with this Usage Policy in addition to our Terms of Service and Privacy Policy. Violations of this policy may result in account suspension or termination.

2. Prohibited Uses

You may not use LoopHQ to engage in or facilitate any of the following:

Illegal Activity

  • Violate any applicable local, state, national, or international laws or regulations
  • Engage in fraud, money laundering, or other financial crimes
  • Violate intellectual property rights of any third party
  • Facilitate illegal transactions or activities

Spam and Abuse

  • Send unsolicited bulk messages through your chatbot
  • Use LoopHQ to harass, threaten, intimidate, or abuse others
  • Impersonate another person, company, or entity
  • Create misleading or deceptive chatbot personas that hide the fact they are AI

System Abuse

  • Attempt to bypass security measures, authentication, or usage limits
  • Use automated scripts or bots to abuse the Service or artificially inflate credit usage
  • Attempt unauthorized access to other users’ data, accounts, or systems
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service
  • Resell, redistribute, or sublicense LoopHQ’s services without written authorization
  • Generate excessive bot-to-bot traffic

Data Misuse

  • Collect or scrape visitor data for purposes other than those disclosed in your privacy policy
  • Sell or share visitor data collected through your chatbot without proper consent
  • Violate privacy laws (GDPR, CCPA, or other applicable regulations) in your use of collected data
  • Store highly sensitive personal data (Social Security numbers, full financial account numbers, protected health information) in your knowledge base

3. AI Content Guidelines

As a LoopHQ user, you are responsible for the AI-generated responses your chatbot produces. You agree to:

  • Review your knowledge base regularly to ensure the accuracy of your AI agent’s responses
  • Not configure your AI agent to generate harmful, misleading, defamatory, or illegal content
  • Not attempt to manipulate the AI to bypass safety measures or content guidelines
  • Not represent AI-generated responses as human-generated without appropriate disclosure
  • Not rely on LoopHQ for generating professional advice (legal, medical, financial, tax, or similar)
  • Verify any AI-generated content before taking important actions based on it
  • Include appropriate disclaimers if your business operates in a regulated industry

4. Content Guidelines

You are solely responsible for all content uploaded to your LoopHQ account, including documents, Q&A entries, and website imports. You agree to:

  • Upload accurate and current information to your knowledge base
  • Not upload content that infringes third-party copyrights, trademarks, or other intellectual property rights
  • Not upload content that is defamatory, obscene, or promotes violence or discrimination
  • Not upload malware, viruses, or any form of harmful code
  • Not upload content that violates any applicable law or regulation

5. Industry-Specific Warnings

LoopHQ is a general-purpose AI chatbot platform. It is NOT designed, intended, or certified for use in the following regulated contexts:

  • Medical or health advice: LoopHQ is not a medical device and should not be used to provide diagnoses, treatment recommendations, or health advice
  • Legal advice: LoopHQ should not be used to provide legal counsel or represent legal opinions
  • Financial or investment advice: LoopHQ should not be used to provide financial planning, investment recommendations, or tax advice
  • Emergency services: LoopHQ should not be used as a substitute for emergency services (911, crisis hotlines, etc.)
  • Regulated industries: If your industry requires specific certifications or compliance (HIPAA, FINRA, etc.), LoopHQ may not meet those requirements

If you operate in any of these areas, you must:

  • Include appropriate disclaimers in your AI agent’s instructions and responses
  • Ensure your chatbot directs users to qualified professionals for advice
  • Comply with all industry-specific regulations applicable to your business
  • Not use LoopHQ as a substitute for required professional certifications or licenses

6. Fair Use

LoopHQ plans are designed for normal business use. The following activities are prohibited and may result in account suspension:

  • Automated abuse or scripted interactions designed to consume credits
  • Excessive bot-to-bot traffic that does not represent genuine customer interactions
  • Using the Service to spam website visitors
  • Circumventing credit limits or generating artificial traffic to abuse the system
  • Using credits in ways that are inconsistent with normal business chatbot usage

Credit consumption should reflect genuine interactions between your website visitors and your AI agent.

7. Enforcement and Violations

LoopHQ enforces this Usage Policy through a graduated response approach. Depending on the nature and severity of the violation, we may:

  1. Issue a warning and request corrective action within a specified timeframe
  2. Temporarily suspend your account or specific features until the issue is resolved
  3. Permanently terminate your account without refund
  4. Report the violation to law enforcement authorities if required by law

Serious violations (illegal activity, security threats, or actions that harm other users) may result in immediate account termination without prior warning.

We reserve the right to remove any content that violates this policy without prior notice.

8. Reporting Violations

If you believe someone is violating this Usage Policy, please report it to us:

Email: support@loophq.dev
Subject line: “Usage Policy Violation”

Please include in your report:

  • A description of the violation
  • The date and time of the incident (if applicable)
  • Any relevant evidence (screenshots, URLs, etc.)

We investigate all reports and take appropriate action. We may not be able to disclose the outcome of investigations due to privacy considerations.

9. Changes to This Policy

We may update this Usage Policy from time to time. Material changes will be communicated via email. The updated policy will be posted with a new effective date.

Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Usage Policy, please contact us:

PROXYGIST LLC, doing business as LOOP
Email: support@loophq.dev
Website: loophq.dev